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Console Shard Routing Failure — XBL/PSN returning Mock Data

maleavour
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The API is currently unable to fetch live ranked stats for console accounts, even when they are public and active. It seems to be hitting a routing "dead end" where it finds the global account metadata but fails to access the platform-specific shards.

Steps to Reproduce:

Search for a console-primary account (e.g., Xbox: maleavour).

Observe that it successfully retrieves the Global Level (Level 379), proving the account is found.

Observe that Ranked Stats (K/D, W/L, MMR) return as 0, Null, or _mock: true.

The Issue:
The API is treating the PC shard as the only source of truth. Since many console players have 0 matches played on PC, the API returns a "blank" profile instead of navigating to the xbl or psn partition where the actual Emerald/Champion data is stored.

What is happening:

Uplay Search: Returns correct Level, but 0 stats (expected, as I don't play PC).

Xbox Search: Correctly identifies the account but triggers a "Failed to fetch rank data" error or serves mock data.

Request:
Please update the routing logic so that specifying platformType=xbl or psn forces a deep query of those specific database shards rather than defaulting to the (empty) PC/Global cache.

Replies

maleavour

i wasnt paying attention can someone delete my report...

R6Data

@maleavour at the moment there are problems with the console players datas and the API access are broken and unavailable. We are working for fix them but we aren't able to say when. Sorry.

R6Data

@maleavour We plan to have a fix for console apis out by tomorrow or the day after.

R6Data

we've just fixed the console stats

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