API Results not coming in hourly

Hi,

Thanks for the detailed report — it really helped us pinpoint the issue.

The delay you saw was caused by a temporary backlog in our stats-refresh queue: under higher request traffic, the background jobs that update player data, especially operator stats, were getting queued behind other work and processed with a lag, so some stats came through hours late or out of order.

We've now fixed this:
- Cleared the queue backlog that was building up.
- For paid plans, yours included, stat refreshes are now fetched on the spot when you poll, instead of waiting for the next background cycle — so you'll get fresh data within your own polling interval rather than one cycle behind.

Your account type and API key are both correct and fully active — that was never the problem.

You should already see more consistent, timely updates. Please keep an eye on it over the next day and let us know if anything still looks off.

I will watch it. thanks for looking in to it

i seem to be having the same problem today. I just ran one ranked game as a test. completed at 1132am MT. Win loos stats came in at 12:30. Its now after 230 MT and I havent seen any operator stats

We checked the data request queues for the nickname DeplorableTM and found no request for `type = operatorStats`; there is only a request for `type = stats`. Therefore, you need to submit a request for that specific type of statistic.

The stats did finally come in at 3:30PM. so it was nearly the 4 hours. I did switch from type-=operatorstats to type=fullstats as it seemed to have some richer options, like first deaths.

for stats im making calls to type=stats and type=fullStats

I had been doing a type=operatorStats but switched to the fullStats as it seemed to provide more, is that on a different caching cycle?

The type = fullStats is all types combined, with the same caching of others, for pro plan

good to know, but I am still not getting 1 hour new stats. its been typically 3 to 4 hours on kills/deaths etc... I do get win/loss updates in one hour. Sometimes the stats trickle in, ie I will get updated stats for one player but not others when they are all playing together. There is a definate delay more than one hour.

im not sure how else to report this. It is happening again tonight. first stats started showing up at 2.5 hours after completion, and its not all players that I am getting new stats for. how can i help you track this down? I am definitely not getting it hourly.

We are thoroughly investigating this issue, as we are trying to determine whether it is a caching problem within our systems at the micro level or an issue with the worker that manages the entire player data update lifecycle. We will keep you updated.

It is an isolated issue reported only by you so far.

I wonder if I am the only one comparing stats? It's frustrating because I don't know how else to troubleshoot it from my end. In playing again today the first game we played ended at 2:00PM MST. at 3:00PM MST I did get win/loss data - but no operator stats. I didn't get any stats until 5:00PM, 3 hours later not one. I can't tell when the last update is as their is a field in the JSON that is update_time but its never set. I am guessing that is from UBI?

maybe when you pull stats and make it available you can tag it? something I can see when the last stats are pulled and available?

We are still investigating the issue; we will write to you when we have updates.