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Player stats API returns HTTP 503 (STATS_UPSTREAM_THROTTLED) for UN808

WSSFHX
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Our R6Atlas integration received HTTP 503 with code STATS_UPSTREAM_THROTTLED on October 25, 2026.
Affected example: UN808, platform uplay, endpoint /api/v2/profile. The response included retryAfter: 30–61. The player lookup also failed on your website. Some fullstats requests returned 503 or timed out, while other requests succeeded.
Could you confirm whether this is an incident, an account-level limit, or throttling from your upstream provider? Would migrating to the current public API or changing plans help? What concurrency and retry policy do you recommend?

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R6Data

HI, We are working to resolve some issues related to the APIs.

WSSFHX

Thanks for your reply. I hope this issue can be resolved as soon as possible. Looking forward to your update.

R6Data

Hello, we have improved the entire data refresh management process; the system is now much better equipped to handle overload scenarios. We have also resolved the issues you reported regarding data failing to update. Please let us know if everything is working correctly; should any further problems arise, we will address them as quickly as possible. Once again, we apologize for the issues experienced over the last two days.

WSSFHX

Thanks for the fix. Player stats queries are working again, but they are still unstable. Initial attempts often fail, and waiting before retrying sometimes leads to success.

We are still seeing HTTP **503** responses with `STATS_UPSTREAM_THROTTLED`. The retry delay also varies considerably: one request returned `retryAfter: 30`, while queries for **kizimax (PC)** required a wait of approximately **471–473 seconds**—nearly eight minutes.

Could you please investigate these intermittent failures and the long retry delays, especially on initial queries?

R6Data

@WSSFHX It was definitely just an initial settling-in issue, which has since been resolved, we’ve double-checked everything thoroughly, so the problem shouldn't be there anymore. Why don't you give it a try and let us know?

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